Terms & Conditions
Important information for booking with us
Last updated: January 2024
Booking & Payment
A 30% deposit is required to confirm your booking. The remaining balance is due 30 days before the tour start date. Payments can be made via bank transfer or credit card. Prices are quoted in USD and are subject to change without notice until a booking is confirmed.
Cancellation Policy
Cancellations made 60+ days before departure: full refund minus $100 admin fee. 30-59 days: 50% refund. 15-29 days: 25% refund. Less than 15 days: no refund. We strongly recommend travel insurance to protect your investment.
Travel Insurance
Comprehensive travel insurance is mandatory for all travelers. Your policy must cover trip cancellation, emergency evacuation, medical expenses, and personal liability. Alpine Chat Adventure is not responsible for any costs incurred without adequate insurance coverage.
Itinerary Changes
We reserve the right to modify itineraries due to weather, road conditions, safety concerns, or other unforeseen circumstances. Alternative arrangements of similar standard will be provided when possible. Additional costs for optional activities are not included in the tour price.
Liability
Alpine Chat Adventure acts as an organizer and intermediary for tours. We are not liable for injury, loss, or damage to persons or property arising from acts of God, government actions, or other circumstances beyond our control. Participants acknowledge the inherent risks of adventure travel.
Passports & Visas
Travelers are responsible for obtaining valid passports and any required visas. Most nationalities require a visa for Tanzania, which can be obtained online or on arrival. Ensure your passport is valid for at least 6 months beyond your travel dates.
Health Requirements
A yellow fever certificate is required if arriving from an endemic country. Antimalarial medication is recommended. Travelers with pre-existing medical conditions should inform us at the time of booking. Kilimanjaro trekkers should consult a physician regarding altitude sickness.
Governing Law
These terms are governed by the laws of Tanzania. Any disputes shall be resolved in the courts of Tanzania. By booking with Alpine Chat Adventure, you agree to these terms and conditions.
For questions about these Terms & Conditions, please contact us at info@alpinechatadventure.com or call us at +255 765 513 365.
